// Policy
Shipping & Returns
Fast delivery across India, transparent return policy and dedicated support for every order.
Shipping Policy
Pre-Built PCs
In-stock pre-built systems are tested, packed and dispatched within 1 business day of order confirmation.
2–3 Business DaysCustom Built PCs
Custom PCs are assembled, stress-tested and quality-checked before shipment. Build time included.
3–5 Business DaysPAN India Delivery
We ship to all major cities and remote areas across India via trusted courier partners.
All IndiaOrder Tracking
Once dispatched, you will receive your tracking number and live shipment updates via WhatsApp and Email.
WhatsApp + EmailReturns & Replacement Policy
DOA (Dead On Arrival) — Replacement Policy
We offer replacement only for products that are defective or Dead On Arrival. Once a product leaves our facility in perfect working condition, returns and exchanges are not accepted. Please review the DOA return windows below:
Individual components (GPU, CPU, RAM, SSD, PSU etc.) must be reported as DOA within 3 days of delivery.
Complete PC systems (pre-built or custom built) must be reported as DOA within 7 days of delivery.
After the DOA period, manufacturer's warranty applies. Service at the Brand's Authorised Service Centre.
To Claim a Replacement
- Product must be Dead On Arrival (DOA) — defective from delivery
- Product must not have been damaged while in your possession
- Unboxing video is mandatory — must be recorded from the original sealed packaging at time of delivery
- Must be returned in original packaging (brand box, MRP tag, user manual, warranty card and all accessories)
General Return Rules
- Once sold, products cannot be returned or exchanged unless DOA
- Invoice cannot be changed or cancelled for any reason after issuance
- Products must be in unused condition with all original seals intact for DOA claims
- Replacement is subject to inspection and approval by our technical team
⚠ Not Covered Under Replacement
- Physical damage caused by the customer (drops, spills, mishandling)
- Misuse, overclocking beyond safe limits or unauthorised modifications
- Tampering with or removal of warranty stickers or seals
- Products reported after the DOA window (3 days for components, 7 days for full PC sets)
- Missing unboxing video — no video means no DOA replacement claim
- Software or OS-related issues unrelated to hardware defects
Need Help with Your Order?
Our support team is available on WhatsApp and email. Share your order number and unboxing video for fastest resolution.
GENESIS TECHTRON
201, Kundan House, Building No. 16, Nehru Place, New Delhi — 110019